Refund Policy

Axis Edge Services LLC provides service-based digital solutions. Because services may involve time, review, onboarding, setup guidance, and support work, refund eligibility depends on whether work has begun and whether the service has been delivered.

1. Refund Window

Customers may request a refund within 24 hours of purchase if service work has not started and no deliverables, onboarding, setup notes, or access assistance have been provided.

2. Service Delivery Issues

If we are unable to deliver the purchased service due to an issue on our end, we may offer a corrected delivery, replacement support session, service credit, or refund depending on the circumstances.

3. Eligibility Criteria

• Refund requests must be submitted from the email used at checkout.
• The request must include the order ID and selected service.
• Service work must not already be substantially completed.
• Requests involving completed deliverables are reviewed case by case.

4. How to Request a Refund

1. Email support@axisedgeservices.com within the applicable window.
2. Include your order ID, selected service, and reason for the request.
3. We will review and respond within 1–2 business days.

5. Refund Processing Time

Approved refunds will be processed within 5–10 business days to the original payment method. The exact time funds appear depends on your bank or card issuer.

6. Non-Refundable Items

• Services that have already been completed as described.
• Requests submitted after the 24-hour review window without a delivery issue.
• Cases involving inaccurate customer information, missed customer responses, or misuse.

7. Contact

Questions about this Refund Policy? Email support@axisedgeservices.com.